Returns

If you are not 100% satisfied with your purchase from ALDONA you can return your item(s) for a full refund within 45 days of delivery of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 *Personalised or customised products are not returnable.

 To return your product, just write to us at contact@aldonashop.com with your order number and email address and we will take it from there.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-8 days.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

Received a wrong item? Or you didn’t like the item? Or there is a colour mismatch?

You can exchange the item with afresh one, just send us an email at contact@aldonashop.com

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to: E-904, 2nd Floor, Saraswati Vihar, Pitampura, Delhi 110034, INDIA

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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