Shipping and delivery

Aleph Business Consulting Services LLP ("ALDONA", "we", "us") operates www.aldonashop.com. This policy explains how and where we ship.

1. Dispatch

Every piece is made by hand, so orders are usually dispatched within 2–3 business days of payment from our workshop in New Delhi. We work Monday to Friday, except Indian national holidays. Personalised orders may take a little longer; we will tell you if so.

2. Shipping rates and delivery times

Free shipping, duties prepaid (7–10 business days after dispatch)
We ship free and pay all import duties and taxes for you, so there is nothing extra to pay on delivery, to these 39 countries:

• Americas: United States, Canada, Mexico, Brazil
• Europe: United Kingdom, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Ireland, Austria, Switzerland, Liechtenstein, Monaco, Sweden, Norway, Denmark, Finland, Poland, Czech Republic, Greece
• Asia-Pacific: Japan, South Korea, Taiwan, Hong Kong, Singapore, Sri Lanka, Australia, New Zealand
• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain

All other countries (8–12 business days after dispatch)
US$30 shipping per order. Import duties and taxes are not included and are paid by you on delivery. They vary by country, so please check your local rules before ordering.

India
Free shipping, 2–5 business days after dispatch.

Countries we cannot ship to
We are currently unable to ship to Israel or Pakistan.

3. Need it sooner?

For a gift or a specific date, we can sometimes dispatch within 48 hours, depending on capacity. Email contact@aldonashop.com before you order and we will try to make it happen.

4. Import duties and taxes

For the 39 duties-prepaid countries above, the price you pay at checkout is the final price. For all other countries, any duties or taxes charged on arrival are your responsibility. If you refuse to pay them, the parcel will be returned to us and we will refund the value of the goods, minus the cost of return shipping. The original shipping charge is not refundable.

5. Tracking

Once your order is dispatched, we email you a tracking link so you can follow your parcel.

6. Change of address

We can change the delivery address at any time before the order is dispatched. Email us as soon as possible.

7. P.O. boxes

Our couriers cannot deliver to P.O. boxes. Please give a street address.

8. Delays, damage and loss

If your parcel has not arrived within the delivery time above, contact us and we will investigate with the courier. If a parcel arrives damaged, please refuse it if you can, or contact us with photos. Parcels are insured for loss and damage up to the value covered by the courier, and we will refund or replace your order once the courier completes its investigation.

9. Cancellations

You can cancel at any time before your order is dispatched. After dispatch, our Refund Policy applies.

10. Returns

You can return unused items in their original packaging within 14 days of delivery. Personalised items cannot be returned. Return shipping is paid by the customer. See our Refund Policy for full details.

11. Warranty

All ALDONA products carry a one-year warranty on materials and workmanship. If you need to make a claim, email us; we will reimburse the return shipping for valid claims.

12. Contact

For any shipping question, email contact@aldonashop.com.